What type of organisation participates?
In order to participate in SCORE, an organisation must fulfil the criteria:
- be registered as an RSL with the Scottish Housing Regulator;
- or, be an LA who still owns housing stock;
- have one or more housing units in management.
In addition, SCORE does not record information from self-build associations or co-ownership societies.
What type of letting are covered?
The basic rule of thumb for submitting a SCORE log is, that whenever a new tenancy agreement is signed as part of a letting, then that letting should be recorded. This rule applies regardless of whether the let is furnished or unfurnished, in self-contained or shared housing, and so on. However, please note the following qualifiers:
Lets which are specifically included:
- Permanent lettings including Mutual Exchanges;
- Lettings on an insecure basis (e.g. Short SSTs) in the expectation that the tenancy will be subsequently made secure in the same dwelling;
- Lettings to incoming key workers (whether on SSSTs or SSTs);
- SSSTs given to tenants being rehoused into houses leased from private owners (other than as temporary accommodation for homeless households) and where the lease agreement outlaws the granting of secure tenancies;
- Occupancy agreements to cover non-temporary shared tenancies, for example involving 'interim accommodation' for homeless households (as defined in the Housing (Scotland) Act 2001);
Lets which are specifically excluded:
- Stock transfers from Communities Scotland, local councils or new towns, at the point of transfer. Subsequent (new) lettings should of course be recorded;
- Temporary lettings to homeless households in social landlords' own stock (or in houses leased from private owners). Thus, for LA landlords it is important to note that temporary lettings to homeless households in LA housing stock should not be recorded;
- Temporary Decants - no new tenancy is created;
- Conversions from SSSTs to SSTs in the same dwelling;
- Occupancy agreements to cover very short stay lettings e.g. in overnight hostel-style accommodation.
- Successions and assignments unless they involve the successor or assignee moving into the house at the time of the procedure.
How do we complete SCORE logs when we have a special agreement with another organisation?
When a local authority, housing association or co-operative has a special agreement with another organisation with regards to some/all of its property, SCORE records this information as follows:
Management Agreements
- if your organisation has a management agreement with another organisation, but the tenants still have tenancy agreements with your organisation, then a log should be completed;
Leases From Other Organisations
- If your organisation leases property from another organisation (whether or not this is another local authority, housing association and co-operative) and manages it, letting tenancies rather than occupancy agreements, a log should be completed;
Leases To Other Organisations
- If your organisation leases its own property to another organisation, and takes no part in letting tenancies then a log should not be completed.
What is the coverage of SCORE?
SCORE monitors the circumstances of households, not individuals. A lettings log should therefore record the details of the household being let to, rather than the details of the individual/s signing the tenancy or the individuals living in the property being let.
A household is defined as 'a single person or group of people who have the address of their tenancy as their only or main residence and who either share one meal a day or share a common living or sitting room'. This does include students in full-time education living at home.
For shared tenancies, a separate lettings log should be completed for each individual offered a tenancy in the property, as they each constitute a separate household.
What information is available online?
Annual digests and Mid-year reports can be downloaded from the appropriate page accessible from the main menu at the top of each page.
You can also download the current manual and logs, and other submission resources, from their appropriate section.
How can I receive your publications?
If you do not already receive our publications we will add you to our mailing list. Please call or email us to be added. All our publications are also available online.
I need assistance with using and analysing SCORE data. Is there any help?
Yes, SCORE can assist you and produce reports on your behalf. Please note there may be a charge for producing reports. Please call or email to discuss your requirements in more detail.
What is an SSST?
An organisation may issue SSST's (Short Scottish Secure Tenancy) to residents for the first 12 months of occupation. The expectation for SSST's at the end of that period, is that if the tenancy has not been terminated, it should automatically be converted to a Scottish Secure Tenancy (SST).
Should we complete logs for any Sales?
No, sales data is not collected in SCORE.
What is a Major Repair?
The rule of thumb is that a major repair is classified as a repair that would prevent a tenant being able to live in the property e.g. structural damage or complete heating system replacement.
Where can we get copies of the paper log to use?
You can download the current version of the SCORE log, along with all other resources, from the Manuals and Logs section of the website.
